Why Ongoing Support Matters
Security
Regular updates and security patches protect your website and community member data from threats.
Uptime
Proactive monitoring ensures your website stays online and accessible to your community 24/7.
Peace of Mind
Expert help is always available when you need it, so you can focus on your community.
What's Included in Support
Technical Maintenance
- Software and plugin updates
- Security patches and monitoring
- Performance optimization
- Regular backups
Content Updates
- Text and image updates
- New page creation
- Event calendar management
- Photo gallery additions
Technical Support
- Email and phone support
- Bug fixes and troubleshooting
- User account assistance
- How-to guidance
Monitoring & Reporting
- Uptime monitoring and alerts
- Website analytics reviews
- Monthly activity reports
- Recommendations for improvements
Flexible Support Plans
Essential
For small organizations with basic needs
- Monthly updates & backups
- Security monitoring
- 2 hours of support/month
- Email support
MOST POPULAR
Professional
For growing organizations
- Everything in Essential
- 5 hours of support/month
- Phone & email support
- Priority response times
- Monthly analytics report
Enterprise
For large organizations with complex needs
- Everything in Professional
- 10+ hours of support/month
- Dedicated account manager
- 24/7 emergency support
- Custom SLA